Question 1

What is Rent From Locals?

Accepted Answer

Rent From Locals is a marketplace for car rentals, not a rental company itself. It allows local car rental companies and private individuals to list their cars. As the largest marketplace of its kind in Albania, we offer the most extensive selection of cars and providers at the lowest prices.

Question 2

Why should I rent a car from locals?

Accepted Answer

Renting from locals can save you a significant amount of money and reduce hassles. You'll pay less and deal with fewer restrictions and conditions. No credit cards, large deposits, or overpriced insurance packages are required. Additionally, you support the local economy and get a deeper cultural experience.

Question 3

Is it safe to drive in Albania?

Accepted Answer

Yes, driving in Albania is safe. The road infrastructure has greatly improved and meets European standards. While public transport is available in major cities, having a private car allows you to explore off-the-beaten-path destinations more comfortably.

Question 4

Is there a minimum age restriction to rent a car in Albania?

Accepted Answer

Generally, anyone over 18 with a valid driver's license held for at least one year can rent a car. Some providers may have additional restrictions, which will be detailed in the car listing.

Question 5

Do I need international driving permit (IDP) to drive in Albania ?

Accepted Answer

Generally driving licenses from EU-EEA countries, as well as from UK and US are accepted in Albania, without the need for an IDP. If unsure, you can ask directly the car owner via the contact button on their profile, as to which driving licenses they accept.

Question 6

How can I reserve a car with Rent From Locals?

Accepted Answer

You can search, compare, and book cars online just like any other booking platform.

To book directly, select your dates and location here: Book Online

For large groups or long-term reservations, request a custom offer here: Request an Offer

All bookings must be made through our website; we do not accept reservations via phone, WhatsApp, or email.

Question 7

Is insurance included when I rent a car through RentFromLocals.al?

Accepted Answer

Yes! All vehicles listed on RentFromLocals.al come with basic Third Party Liability insurance, covering damages caused to third parties (other vehicles, property, or persons).

Question 8

Can I add full insurance coverage?

Accepted Answer

Yes. Full insurance is available either through our trusted partner SIGAL UNIQA or directly from the car owner.

Question 9

What full insurance packages are available through SIGAL UNIQA?

Accepted Answer

Cars insured through SIGAL UNIQA benefit from professional coverage against:

Accidents

Fire

Natural causes (such as floods or storms)

Broken windows

Parking incidents

The available SIGAL packages depend on the vehicle's age and value:

Super Kasko 100%
- Eligibility: Vehicles up to 10 years old.
- Coverage:
  - 0% Excess and 0% Franchise (no deductible).
  - Parking damages covered up to €500.
  - Requires a police report for claims over €300.

Standard Kasko 80%
- Eligibility: Vehicles up to 15 years old.
- Coverage:
  - 20% Excess and 2% Franchise.
  - Parking damages covered up to €500.
  - Requires a police report for claims over €300.

Simple Kasko 75%
- Eligibility: Vehicles between 15 and 20 years old (vehicle value up to €5,000).
- Coverage:
  - 25% Excess and 2% Franchise.
  - Parking damages covered up to €250.
  - Requires a police report for claims over €300.

AutoSOS (Roadside assistance only)
- Eligibility: All vehicles.
- Coverage:
  - 24/7 roadside assistance.
  - On-site repair services.
  - Towing service (up to €200 per event, within 100 km range).
  - Does not cover vehicle damage.

To view all cars currently available with SIGAL insurance, click here: Find cars with SIGAL insurance.

Question 10

Does SIGAL insurance mean I don't need to leave a deposit?

Accepted Answer

In most cases, even when the car is insured through SIGAL, a small security deposit may still be required at pickup. This is a standard procedure to ensure everything is properly handled in case of an incident.

If an incident occurs, and all required documents are provided (such as a police report if needed and valid photos uploaded on the platform), the deposit will be refunded proportionally, based on the insurance coverage.

Thanks to SIGAL insurance, your financial responsibility is usually greatly reduced.

The full process is clear, and the car owner will explain it to you at pickup.

We recommend checking the deposit conditions listed in each car’s description, so you know exactly what to expect before booking.

Question 11

What if the SIGAL insurance has an excess or franchise?

Accepted Answer

If the SIGAL insurance includes an excess or franchise (for example under Standard Kasko or Simple Kasko), some car owners offer an optional extra coverage to eliminate your remaining liability for a small additional premium.

If available, this option will be clearly mentioned in the car details.

You can easily select it during the checkout process for extra peace of mind.

Question 12

What about insurance provided directly by the car owner?

Accepted Answer

Some owners offer their own insurance options instead of SIGAL coverage. These are detailed under the 'Risks Covered' section of each car listing. Owner-provided insurance can include:

Mini Kasko (80% Collision Cover)
- Covers 80% of damage caused by collisions (police report required).

Full Kasko (80% All Events Cover)
- Covers 80% of damage from any event (police report required).

Full Insurance
- Removes all customer liability.
- The list of covered events is specified individually by the car owner.

Question 13

Do I need to leave a deposit if I have full insurance?

Accepted Answer

Possibly, as fines and fuel are not covered by full insurance. You can negotiate the deposit amount with the owner.

Question 14

What is the cancellation policy?

Accepted Answer

Cancellation policies vary by car and are clearly outlined during the reservation process. Cancellations within the deadline result in a full refund of service fees and guarantees.

Question 15

What if I cancel after the deadline ?

Accepted Answer

In that case you are not refunded the amount paid by card, i.e. the total service fees and the no-show guarantee.

Question 16

When do I pay?

Accepted Answer

At booking, you pay service fees and any refundable guarantees by debit or credit card. The full rental amount is paid upon car delivery.

Question 17

Are card payments secure?

Accepted Answer

Yes, all card payments are processed through Stripe, a leading payments platform. Rent From Locals does not handle payment processing directly.

Question 18

Do I need to leave a deposit?

Accepted Answer

Some providers may require a deposit for damages upon arrival. This will be clearly indicated in the car details and reservation summary.

Question 19

What is the difference between the guarantee and the deposit?

Accepted Answer

The guarantee is held by Rent From Locals to secure your booking and is refunded the day after you pick up the car. The deposit, held by the provider upon car pick-up, covers potential damages, fines, and fuel.

Question 20

When is the guarantee refunded ?

Accepted Answer

The guarantee amount is automatically refunded from us the day after the car pick-up. Please note that in can take your bank a few days/weeks to process it. If the refund is not in your account after 3 weeks, please contact us again.

Question 21

How do I get the car?

Accepted Answer

Once your booking is accepted, you can arrange delivery details with the car provider. Typically, cars are delivered at the airport or a location of your choice, and picked up on your departure.

Question 22

Can I pick up in one location and drop off in another?

Accepted Answer

Yes, simply select your pick-up and drop-off locations accordingly in the search form. The results will show the daily price as well as the delivery costs separately.

Question 23

How many kilometers can I drive per day?

Accepted Answer

This information is usually provided in the car details. If not specified, it likely means there is no limit. Confirm with the owner via the contact button on the website.

Question 24

What if the car provider refuses the order?

Accepted Answer

If a provider refuses your booking, you will be immediately refunded the service fees. You can then book another car.

Question 25

What happens if the car breaks down?

Accepted Answer

Most providers cover repair costs and may provide a replacement car if available. Check for Road Assistance options and conditions in the car details, especially for travel outside Albania. You can always contact us at customerservice@rentfromlocals.al in case you do not find a suitable solution with the owner.

Question 26

Can I travel abroad with the rented car?

Accepted Answer

This depends on the provider. Check if the Cross Border option is set to 'Yes' in the listing. There is usually a fee for border crossing, which covers notary fees. Additional insurance for the destination country must be purchased separately. Contact the owner for details on multiple country travel.

Question 27

Why is there a commission surcharge?

Accepted Answer

The commission is a service fee that supports the platform. It is split between the owner and renter, with the renter paying the total amount during the reservation. The owner's portion is deducted from the local payment.

Question 28

What if I have additional questions?

Accepted Answer

For specific car-related questions, contact the car owner via the 'contact' button on their profile or the car listing. For general questions about the platform, email us at customerservice@rentfromlocals.al

Question 29

I need to file a complaint related to my booking. How can I do it?

Accepted Answer

Send a description of your complaint and any related evidence to our complaints department via email at customerservice@rentfromlocals.al

Question 30

How can I join Rent From Locals?

Accepted Answer

Joining Rent From Locals is free. Sign up here. You can register with Google, Facebook, LinkedIn, or your email. If using email, confirm your registration via the confirmation email.

Question 31

How can I publish my car(s)?

Accepted Answer

After registering, you can list your cars using the New Listing button. Each car needs its own listing.

Question 32

How do I get reservations?

Accepted Answer

You'll be notified of reservations via email and WhatsApp. Respond within 24 hours. Keep your pricing, conditions, and calendar up to date to minimize refusals.

Question 33

How can I increase my visibility?

Accepted Answer

Cars are sorted by price, so competitive pricing is key. Positive reviews and a high acceptance rate also improve visibility.

Question 34

How do I get paid?

Accepted Answer

Payment is made upon car delivery. To have secure bookings, you can specify a booking guarantee, which is blocked on the customer’s card for no-show cases and refunded after they pick up the car.

Question 35

What if the customer does not show up on the pick up day ?

Accepted Answer

If the customer does not show up, and if they have not cancelled the booking on time, you are entitled to receive the guarantee amount that you have specified in the car listing.

Question 36

How can I get more help?

Accepted Answer

For additional support, contact our car owner support department via email at customerservice@rentfromlocals.al

Noleggi in Albania: 13 Auto da €7 /giorno Aeroporto di Tirana

I nostri vantaggi

Garanzia

Prezzi imbattibili

Nessuna formalità

Scopri l'Albania risparmiando: noleggio auto economiche

Fiat 500 Gold

Golf V

Fiat Panda 1.2

Fiat 500 Gold

Golf V

Fiat Panda 1.2

Fiat 500 Gold

Golf V

Fiat Panda 1.2

97% clienti soddisfatti

95% recensioni verificate su Trustpilot

Pubblica la tua auto a noleggio

Con l’app Rent From Locals hai l’auto a portata di mano

Frequently Asked Questions